Hospitals, manufacturers, food and beverage companies and others with large HVAC installations rely on industrial waste water technology firms to reduce energy, water and chemical costs for steam boilers and cooling water systems. Those firms want to provide even higher levels of service for their customers by connecting their industrial water treatment management solutions to the Internet of Things. Once connected, they can offer enhanced services such as real time-24/7 monitoring, predictive maintenance and advanced data analytics.
Industrial Water Management Companies Critical Challenge
These companies supply water treatment equipment and services into the hospital, manufacturing, food and beverage industry. All of these industries rely on water and waste water treatment to ensure their companies are operating effiiciently.
The prevailing challenge was in determining how to use the latest technology to deliver a great customer experience, moving industrial water management solutions and service to an even higher level. Three (3) identified approaches include:
- Moving from preventative to predictive by using technology to predict when a technician would be needed.
- Developing reports, using system data, to recommend new approaches for saving water and energy.
- Implementing 24/7 managed service – connecting engineers to critical sites in order to react instantly to problems with the water management system.
In order to effectively deliver this level of enhanced service the solutions firms must implement technology that will drive the entire process of collecting machine data and making it available to both service representatives and customers. Components of this technology may include:
- 24/7 industrial waste water management solution powered by a comprehensive IoT platform
- Development of an online customer portal
- Fixed location cellular data capability
Central to the solution will be establishing a gateway to collect the data from each water treatment system that automatically sends it to a cloud-based platform, where the data can be managed and archived. Communication between the gateway and the cloud could be facilitated through fixed location cellular.
The firm would use the data and alarms from the IoT platform to enable predictive maintenance services and to recommend improvements to operations. Data from the IoT platform will also be available to customers so that they may also view and interact with the information as well. The result will be a comprehensive remote tank monitoring platform that lets the firm offer a fully managed service contract.
Firms will want to identify and select an established end to end IoT solution provider to ensure that they are working with established experts in IoT. Deep knowledge and experience with providing and supporting a comprehensive solution will be required.
Using an end to end IoT solution, the firm can let customers access a fully managed service for maintenance, reporting and analysis of their water management system. Driven by real-time data, the platform will enable customers to minimize equipment failure and maximize up time.
The platform must be built on real-time encrypted performance data which includes alarms and status updates. this will make it possible to track important metrics, like levels, flow, pressure and temperature in each water treatment system.
By analyzing real-time data capture by the platform, the firm can make better decisions about servicing their water treatment systems, enhancing efficiency and reducing expenses. The firm’s customers have access to the data too, so their own technicians can monitor their systems, even from a remote location.
Having access to integrated IoT infrastructure, with a single supplier for gateway, SIM and cloud-connectivity technology, will help the firm save time during the early stages of deployment, since the technical team will not have to integrate various technologies from different suppliers and then test them for compatibility.
By using a proven end to end remote tank monitoring solution as the basis for a complete IoT deployment, the firm will establish itself as an early innovator in managed services, and will position itself for rapid future expansion of premium service contracts.